Privacy Policy

Offerlift respects the privacy of clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our mobile car detailing services offered in New Zealand. Our practices aim to align with the Privacy Act 2020 and relevant guidance from the Office of the Privacy Commissioner. We encourage you to read this document carefully and contact us with any questions.

Information we collect. We may collect personal information that you provide directly, such as your name, contact details, vehicle information, preferred booking times, and instructions relevant to detailing. We may also collect technical information when you visit our website, including device, browser, and interaction data. Cookies and similar technologies can help us understand aggregated usage trends and improve site performance.

How we use information. We use personal information to deliver services, manage bookings, communicate about scheduling, provide quotations, issue invoices, and respond to inquiries. Technical information supports security, troubleshooting, and quality improvements. With your permission, we may send brief updates about service availability, seasonal care advice, or changes to operating hours. You can opt out of non-essential messages at any time by following instructions in communications or by contacting us.

Sharing and disclosures. We may share information with trusted providers who support our operations, such as scheduling, payment processing, analytics, or secure data storage. These providers are expected to safeguard information and use it only for the tasks we request. We may disclose information where required by applicable law, court order, or to address safety concerns. If our business structure changes through merger or acquisition, personal information may transfer as part of that process subject to safeguards consistent with this Policy.

Data location and security. We use reasonable administrative, technical, and physical measures to help protect personal information against unauthorized access, alteration, or loss. Security controls are reviewed periodically and improved where practical. While security cannot be guaranteed, we strive to reduce risk through layered controls, staff awareness, and prudent vendor selection.

Access and correction. You may request access to personal information we hold about you and ask for corrections where details are inaccurate or incomplete. We will respond within a reasonable timeframe and, where appropriate, update records. If a request is complex, we will explain next steps and timeframes. Identification may be required before releasing information.

Retention. We retain personal information only for as long as it is needed for the purposes described in this Policy or as required by law. When information is *** longer required, we take steps to securely delete or de-identify it, subject to any legal obligations to preserve records.

Cookies and analytics. Our site may use cookies to remember preferences, support core functionality, and understand aggregated visitor activity. You can manage cookies in your browser settings. Declining certain cookies may affect some website features. We use analytics to understand broad patterns that help improve content and usability.

Children. Our services are intended for vehicle owners and business representatives. We do not knowingly collect personal information from individuals under the age of 16 without appropriate consent. If you believe a minor has provided personal information, please contact us so we can review and take appropriate steps.

International transfers. Some providers may process information in other countries. Where transfers occur, we take steps designed to protect information, including contractual commitments with recipients and assessments of safeguards that apply to the information.

Links and third-party services. Our website may reference third-party tools or social media profiles. Those services operate under their own policies. We recommend reviewing their terms and privacy practices before engaging with them.

Changes to this Policy. We may update this Policy from time to time to reflect operational, legal, or regulatory developments. The updated version will include a revision date. Material changes will be highlighted on this page or communicated through other appropriate channels.

Contact. If you have questions about privacy or wish to exercise rights under the Privacy Act 2020, contact us at Offerlift@outlook.com or by phone at +64218743956. Postal correspondence can be sent to Offerlift Limited, 12 Willis Street, Wellington 6011, New Zealand.